We monitor the service continuously and publish its current state on the status page. We do not publish a contractual uptime percentage for standard plans.

Incidents that affect customers are recorded on the status page. Planned maintenance that can interrupt the service is announced there in advance where possible.

Reach support by email at info@faheemly.com, on WhatsApp at +966 53 979 6519, or from the support section of the dashboard. Plans that include priority support are handled first; the pricing page shows which plans include it.

The security page describes how data is protected and backed up, and the data processing page describes how it is handled.

If your business needs a written agreement with an uptime commitment and service credits, write to info@faheemly.com. We agree these terms with business customers individually.