This Privacy Policy describes how Faheemly collects, uses, protects, stores, and handles personal data and Google user data across https://www.faheemly.com, the Faheemly SaaS dashboard, and related services. Faheemly is committed to safeguarding user privacy in accordance with global data protection standards, including the Google API Services User Data Policy and applicable local data protection regulations.
1. Information We Collect
We collect information to deliver AI-driven customer support, team collaboration, and omnichannel messaging. The categories of data include:
Account Information: Name, business email address, phone number, company name, and password hash.
Usage and Interaction Data: Log data, IP addresses, browser type, device information, conversation timestamps, and aggregated analytics.
Payment Information: Handled entirely through licensed third-party payment gateways (e.g., Stripe, Tap); full credit card details are never stored on Faheemly servers.
Business & Support Content: Knowledge-base documents, FAQs, website URLs provided for indexing, and visitor conversation histories necessary to run customer support workflows.
2. Google User Data: Collection & Scopes
Faheemly integrates with Google services for two specific, user-initiated purposes. We request only the minimum necessary OAuth scopes required to provide these features:
A. Sign in with Google (Authentication)
When you choose to register or log into Faheemly using your Google Account, we request access to basic identity information:
openid — to verify your account identity securely.
https://www.googleapis.com/auth/userinfo.email — to obtain your primary Google email address for account creation and notification.
https://www.googleapis.com/auth/userinfo.profile — to obtain your display name and profile picture to personalize your user account avatar.
B. Google Sheets Integration (Lead Synchronization)
Business customers can optionally connect their Google account from the Faheemly dashboard to export captured customer leads directly into their own Google Sheets. We request:
https://www.googleapis.com/auth/spreadsheets — to read worksheet headers to prevent duplicate entries and append new lead rows (e.g., customer name, phone number, email, capture timestamp).
https://www.googleapis.com/auth/drive.metadata.readonly — exclusively to list Google Sheets file titles and IDs in your Drive so you can pick the target spreadsheet in the dashboard. We do not read or collect metadata for any other file types in your Drive.
3. Purpose and How We Use Google User Data
Google user data accessed by Faheemly is used solely to provide and enhance user-facing features explicitly activated by the user:
Authenticating user identity and providing single sign-on (SSO) access to the Faheemly platform.
Displaying user profile information (name and avatar) within the team and workspace dashboard.
Enabling authorized export of captured chatbot leads into the user's chosen Google Spreadsheet.
4. Strict Restrictions on Google User Data
Faheemly strictly adheres to the following core commitments regarding Google user data:
No Selling: Faheemly does NOT sell, rent, or monetize Google user data or credentials to any third party, data broker, or advertiser under any circumstances.
No Advertising: Google user data is NEVER used for serving advertisements, retargeting, interest-based advertising, or building commercial user profiles.
No AI Model Training: Google user data, spreadsheets, and account information are NEVER used to train, retrain, or fine-tune generalized Artificial Intelligence (AI) or Machine Learning (ML) models.
Human Access Restrictions: No human at Faheemly reads your Google Sheets data or Google user data unless: (1) you provide explicit written consent for support troubleshooting, (2) it is required for security investigation (such as investigating abuse), or (3) to comply with applicable legal obligations.
5. Google User Data Retention and Deletion
In compliance with Google User Data Retention and Deletion policies (support.google.com/cloud/answer/13806988), we adhere to clear retention timelines and deletion controls:
Retention Period: Google user credentials (encrypted OAuth refresh tokens) and integration settings are retained only as long as your Faheemly account remains active and the Google service connection is maintained.
Automatic Purge upon Disconnection: When you disconnect Google Sheets or remove Google integration from the Faheemly dashboard, the stored OAuth tokens and associated connection credentials are immediately and permanently purged from our active database.
Account Deletion: If you delete your Faheemly account, all associated Google user data, profile information, and OAuth tokens are permanently erased from production databases immediately, and destroyed in backup snapshots within 30 days.
How Users Can Manage or Revoke Google Access:
From the Faheemly Dashboard: Navigate to Settings > Integrations > Google Sheets and click Disconnect.
By Email Request: You can submit a data deletion request at any time to privacy@faheemly.com or info@faheemly.com. We process deletion requests within 30 business days.
6. Data Protection and Security Measures
Faheemly implements rigorous technical and organizational security measures to prevent unauthorized access, disclosure, or alteration:
Encryption in Transit: All data transmitted between client browsers, Faheemly servers, and Google APIs is protected using HTTPS / TLS 1.2 or higher.
Encryption at Rest: OAuth access and refresh tokens are encrypted at rest using industry-standard AES-256-GCM encryption algorithms.
Isolated Credential Storage: Google OAuth tokens are accessible only by authorized server-side workers and are never transmitted to visitor browsers or frontend code.
Audit Logs & Redaction: Sensitive tokens are automatically masked and redacted in system logs.
7. Google API Services User Data Policy
Faheemly's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
8. Third-Party Sharing and Disclosures
We do not sell personal data. We share information only in the following strictly limited operational circumstances:
Infrastructure Service Providers: Cloud hosting and managed database infrastructure providers (e.g., Render, Neon) acting as data processors under strict confidentiality and data protection agreements.
Legal Requirements: When compelled by valid, enforceable court orders, regulations, or legal processes.
Explicit User Consent: When you authorize an optional third-party integration (e.g., connecting your Google Sheets or Meta WhatsApp account).
9. Meta Platforms Integrations (WhatsApp, Messenger, Instagram)
When business customers connect Meta channels (WhatsApp, Messenger, Instagram), Faheemly processes messages, phone numbers, and conversation metadata solely to enable live customer support, chatbot automation, and CRM records. We do not sell Meta Platform Data and do not use it for external advertising.
10. Your Rights & Data Subject Access
Under applicable privacy frameworks (including GDPR and the Saudi Personal Data Protection Law - PDPL), you retain full rights to:
Access & Export: Request a copy of your personal and business data stored on Faheemly.
Rectification: Correct inaccurate or incomplete personal records.
Erasure / Deletion: Request complete removal of your account and associated data.
Consent Revocation: Revoke authorization for any connected integration at any time.
Faheemly is a B2B platform intended for business use by individuals aged 18 and older. We do not knowingly collect or solicit personal information from children under the age of 18.
12. Changes to this Privacy Policy
We may periodically revise this Privacy Policy to reflect changes in our services, integrations, or legal obligations. Updates will be posted directly to this URL, and material revisions will be communicated via dashboard notification or email.
13. Contact Information
If you have questions, inquiries, or requests regarding this Privacy Policy or our Google data handling practices, please contact our Data Privacy Officer:
This Privacy Policy describes how Faheemly collects, uses, protects, stores, and handles personal data and Google user data across https://www.faheemly.com, the Faheemly SaaS dashboard, and related services. Faheemly is committed to safeguarding user privacy in accordance with global data protection standards, including the Google API Services User Data Policy and applicable local data protection regulations.
1. Information We Collect
We collect information to deliver AI-driven customer support, team collaboration, and omnichannel messaging. The categories of data include:
Account Information: Name, business email address, phone number, company name, and password hash.
Usage and Interaction Data: Log data, IP addresses, browser type, device information, conversation timestamps, and aggregated analytics.
Payment Information: Handled entirely through licensed third-party payment gateways (e.g., Stripe, Tap); full credit card details are never stored on Faheemly servers.
Business & Support Content: Knowledge-base documents, FAQs, website URLs provided for indexing, and visitor conversation histories necessary to run customer support workflows.
2. Google User Data: Collection & Scopes
Faheemly integrates with Google services for two specific, user-initiated purposes. We request only the minimum necessary OAuth scopes required to provide these features:
A. Sign in with Google (Authentication)
When you choose to register or log into Faheemly using your Google Account, we request access to basic identity information:
openid — to verify your account identity securely.
https://www.googleapis.com/auth/userinfo.email — to obtain your primary Google email address for account creation and notification.
https://www.googleapis.com/auth/userinfo.profile — to obtain your display name and profile picture to personalize your user account avatar.
B. Google Sheets Integration (Lead Synchronization)
Business customers can optionally connect their Google account from the Faheemly dashboard to export captured customer leads directly into their own Google Sheets. We request:
https://www.googleapis.com/auth/spreadsheets — to read worksheet headers to prevent duplicate entries and append new lead rows (e.g., customer name, phone number, email, capture timestamp).
https://www.googleapis.com/auth/drive.metadata.readonly — exclusively to list Google Sheets file titles and IDs in your Drive so you can pick the target spreadsheet in the dashboard. We do not read or collect metadata for any other file types in your Drive.
3. Purpose and How We Use Google User Data
Google user data accessed by Faheemly is used solely to provide and enhance user-facing features explicitly activated by the user:
Authenticating user identity and providing single sign-on (SSO) access to the Faheemly platform.
Displaying user profile information (name and avatar) within the team and workspace dashboard.
Enabling authorized export of captured chatbot leads into the user's chosen Google Spreadsheet.
4. Strict Restrictions on Google User Data
Faheemly strictly adheres to the following core commitments regarding Google user data:
No Selling: Faheemly does NOT sell, rent, or monetize Google user data or credentials to any third party, data broker, or advertiser under any circumstances.
No Advertising: Google user data is NEVER used for serving advertisements, retargeting, interest-based advertising, or building commercial user profiles.
No AI Model Training: Google user data, spreadsheets, and account information are NEVER used to train, retrain, or fine-tune generalized Artificial Intelligence (AI) or Machine Learning (ML) models.
Human Access Restrictions: No human at Faheemly reads your Google Sheets data or Google user data unless: (1) you provide explicit written consent for support troubleshooting, (2) it is required for security investigation (such as investigating abuse), or (3) to comply with applicable legal obligations.
5. Google User Data Retention and Deletion
In compliance with Google User Data Retention and Deletion policies (support.google.com/cloud/answer/13806988), we adhere to clear retention timelines and deletion controls:
Retention Period: Google user credentials (encrypted OAuth refresh tokens) and integration settings are retained only as long as your Faheemly account remains active and the Google service connection is maintained.
Automatic Purge upon Disconnection: When you disconnect Google Sheets or remove Google integration from the Faheemly dashboard, the stored OAuth tokens and associated connection credentials are immediately and permanently purged from our active database.
Account Deletion: If you delete your Faheemly account, all associated Google user data, profile information, and OAuth tokens are permanently erased from production databases immediately, and destroyed in backup snapshots within 30 days.
How Users Can Manage or Revoke Google Access:
From the Faheemly Dashboard: Navigate to Settings > Integrations > Google Sheets and click Disconnect.
By Email Request: You can submit a data deletion request at any time to privacy@faheemly.com or info@faheemly.com. We process deletion requests within 30 business days.
6. Data Protection and Security Measures
Faheemly implements rigorous technical and organizational security measures to prevent unauthorized access, disclosure, or alteration:
Encryption in Transit: All data transmitted between client browsers, Faheemly servers, and Google APIs is protected using HTTPS / TLS 1.2 or higher.
Encryption at Rest: OAuth access and refresh tokens are encrypted at rest using industry-standard AES-256-GCM encryption algorithms.
Isolated Credential Storage: Google OAuth tokens are accessible only by authorized server-side workers and are never transmitted to visitor browsers or frontend code.
Audit Logs & Redaction: Sensitive tokens are automatically masked and redacted in system logs.
7. Google API Services User Data Policy
Faheemly's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
8. Third-Party Sharing and Disclosures
We do not sell personal data. We share information only in the following strictly limited operational circumstances:
Infrastructure Service Providers: Cloud hosting and managed database infrastructure providers (e.g., Render, Neon) acting as data processors under strict confidentiality and data protection agreements.
Legal Requirements: When compelled by valid, enforceable court orders, regulations, or legal processes.
Explicit User Consent: When you authorize an optional third-party integration (e.g., connecting your Google Sheets or Meta WhatsApp account).
9. Meta Platforms Integrations (WhatsApp, Messenger, Instagram)
When business customers connect Meta channels (WhatsApp, Messenger, Instagram), Faheemly processes messages, phone numbers, and conversation metadata solely to enable live customer support, chatbot automation, and CRM records. We do not sell Meta Platform Data and do not use it for external advertising.
10. Your Rights & Data Subject Access
Under applicable privacy frameworks (including GDPR and the Saudi Personal Data Protection Law - PDPL), you retain full rights to:
Access & Export: Request a copy of your personal and business data stored on Faheemly.
Rectification: Correct inaccurate or incomplete personal records.
Erasure / Deletion: Request complete removal of your account and associated data.
Consent Revocation: Revoke authorization for any connected integration at any time.
Faheemly is a B2B platform intended for business use by individuals aged 18 and older. We do not knowingly collect or solicit personal information from children under the age of 18.
12. Changes to this Privacy Policy
We may periodically revise this Privacy Policy to reflect changes in our services, integrations, or legal obligations. Updates will be posted directly to this URL, and material revisions will be communicated via dashboard notification or email.
13. Contact Information
If you have questions, inquiries, or requests regarding this Privacy Policy or our Google data handling practices, please contact our Data Privacy Officer:
This Privacy Policy describes how Faheemly collects, uses, protects, stores, and handles personal data and Google user data across https://www.faheemly.com, the Faheemly SaaS dashboard, and related services. Faheemly is committed to safeguarding user privacy in accordance with global data protection standards, including the Google API Services User Data Policy and applicable local data protection regulations.
1. Information We Collect
We collect information to deliver AI-driven customer support, team collaboration, and omnichannel messaging. The categories of data include:
Account Information: Name, business email address, phone number, company name, and password hash.
Usage and Interaction Data: Log data, IP addresses, browser type, device information, conversation timestamps, and aggregated analytics.
Payment Information: Handled entirely through licensed third-party payment gateways (e.g., Stripe, Tap); full credit card details are never stored on Faheemly servers.
Business & Support Content: Knowledge-base documents, FAQs, website URLs provided for indexing, and visitor conversation histories necessary to run customer support workflows.
2. Google User Data: Collection & Scopes
Faheemly integrates with Google services for two specific, user-initiated purposes. We request only the minimum necessary OAuth scopes required to provide these features:
A. Sign in with Google (Authentication)
When you choose to register or log into Faheemly using your Google Account, we request access to basic identity information:
openid — to verify your account identity securely.
https://www.googleapis.com/auth/userinfo.email — to obtain your primary Google email address for account creation and notification.
https://www.googleapis.com/auth/userinfo.profile — to obtain your display name and profile picture to personalize your user account avatar.
B. Google Sheets Integration (Lead Synchronization)
Business customers can optionally connect their Google account from the Faheemly dashboard to export captured customer leads directly into their own Google Sheets. We request:
https://www.googleapis.com/auth/spreadsheets — to read worksheet headers to prevent duplicate entries and append new lead rows (e.g., customer name, phone number, email, capture timestamp).
https://www.googleapis.com/auth/drive.metadata.readonly — exclusively to list Google Sheets file titles and IDs in your Drive so you can pick the target spreadsheet in the dashboard. We do not read or collect metadata for any other file types in your Drive.
3. Purpose and How We Use Google User Data
Google user data accessed by Faheemly is used solely to provide and enhance user-facing features explicitly activated by the user:
Authenticating user identity and providing single sign-on (SSO) access to the Faheemly platform.
Displaying user profile information (name and avatar) within the team and workspace dashboard.
Enabling authorized export of captured chatbot leads into the user's chosen Google Spreadsheet.
4. Strict Restrictions on Google User Data
Faheemly strictly adheres to the following core commitments regarding Google user data:
No Selling: Faheemly does NOT sell, rent, or monetize Google user data or credentials to any third party, data broker, or advertiser under any circumstances.
No Advertising: Google user data is NEVER used for serving advertisements, retargeting, interest-based advertising, or building commercial user profiles.
No AI Model Training: Google user data, spreadsheets, and account information are NEVER used to train, retrain, or fine-tune generalized Artificial Intelligence (AI) or Machine Learning (ML) models.
Human Access Restrictions: No human at Faheemly reads your Google Sheets data or Google user data unless: (1) you provide explicit written consent for support troubleshooting, (2) it is required for security investigation (such as investigating abuse), or (3) to comply with applicable legal obligations.
5. Google User Data Retention and Deletion
In compliance with Google User Data Retention and Deletion policies (support.google.com/cloud/answer/13806988), we adhere to clear retention timelines and deletion controls:
Retention Period: Google user credentials (encrypted OAuth refresh tokens) and integration settings are retained only as long as your Faheemly account remains active and the Google service connection is maintained.
Automatic Purge upon Disconnection: When you disconnect Google Sheets or remove Google integration from the Faheemly dashboard, the stored OAuth tokens and associated connection credentials are immediately and permanently purged from our active database.
Account Deletion: If you delete your Faheemly account, all associated Google user data, profile information, and OAuth tokens are permanently erased from production databases immediately, and destroyed in backup snapshots within 30 days.
How Users Can Manage or Revoke Google Access:
From the Faheemly Dashboard: Navigate to Settings > Integrations > Google Sheets and click Disconnect.
By Email Request: You can submit a data deletion request at any time to privacy@faheemly.com or info@faheemly.com. We process deletion requests within 30 business days.
6. Data Protection and Security Measures
Faheemly implements rigorous technical and organizational security measures to prevent unauthorized access, disclosure, or alteration:
Encryption in Transit: All data transmitted between client browsers, Faheemly servers, and Google APIs is protected using HTTPS / TLS 1.2 or higher.
Encryption at Rest: OAuth access and refresh tokens are encrypted at rest using industry-standard AES-256-GCM encryption algorithms.
Isolated Credential Storage: Google OAuth tokens are accessible only by authorized server-side workers and are never transmitted to visitor browsers or frontend code.
Audit Logs & Redaction: Sensitive tokens are automatically masked and redacted in system logs.
7. Google API Services User Data Policy
Faheemly's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
8. Third-Party Sharing and Disclosures
We do not sell personal data. We share information only in the following strictly limited operational circumstances:
Infrastructure Service Providers: Cloud hosting and managed database infrastructure providers (e.g., Render, Neon) acting as data processors under strict confidentiality and data protection agreements.
Legal Requirements: When compelled by valid, enforceable court orders, regulations, or legal processes.
Explicit User Consent: When you authorize an optional third-party integration (e.g., connecting your Google Sheets or Meta WhatsApp account).
9. Meta Platforms Integrations (WhatsApp, Messenger, Instagram)
When business customers connect Meta channels (WhatsApp, Messenger, Instagram), Faheemly processes messages, phone numbers, and conversation metadata solely to enable live customer support, chatbot automation, and CRM records. We do not sell Meta Platform Data and do not use it for external advertising.
10. Your Rights & Data Subject Access
Under applicable privacy frameworks (including GDPR and the Saudi Personal Data Protection Law - PDPL), you retain full rights to:
Access & Export: Request a copy of your personal and business data stored on Faheemly.
Rectification: Correct inaccurate or incomplete personal records.
Erasure / Deletion: Request complete removal of your account and associated data.
Consent Revocation: Revoke authorization for any connected integration at any time.
Faheemly is a B2B platform intended for business use by individuals aged 18 and older. We do not knowingly collect or solicit personal information from children under the age of 18.
12. Changes to this Privacy Policy
We may periodically revise this Privacy Policy to reflect changes in our services, integrations, or legal obligations. Updates will be posted directly to this URL, and material revisions will be communicated via dashboard notification or email.
13. Contact Information
If you have questions, inquiries, or requests regarding this Privacy Policy or our Google data handling practices, please contact our Data Privacy Officer:
