Changelog

Recent changes that affect how Faheemly works for you.

  1. More precise answers about a specific service or product

    When a customer asks about one named service or product, the assistant now answers about that item instead of listing unrelated offers.

  2. The assistant learns the names your customers use

    With learning turned on, repeated, unambiguous spellings of your service and product names are recognized automatically. Prices, policies and capabilities never change this way.

  3. Chat attachments are private

    Files that visitors and agents attach to a conversation, and media received on WhatsApp, are now stored privately and opened through links that expire.

  4. Faster data access

    We moved the database and the cache onto our own servers next to the application. The round trip to the database fell from about 97 ms to under 1 ms, and to the cache from about 116 ms to about 2 ms.

  5. Website import shows progress and lets you review

    Importing your website is faster, shows its progress, and lets you review the pages and template rows it found before they become knowledge.

Last updated: October 18, 2026 · Report a vulnerability