For the content of your conversations, your customers' contact details and the knowledge you add, you are the controller and Faheemly is the processor. For your account, billing and sign-in data, and for how we run and secure the service, Faheemly is the controller as described in the Privacy Policy.

We process customer data only to provide the service you subscribed to: answering your customers' questions from your knowledge, handing conversations to your team, capturing leads, bookings and orders, and showing you reports. We do not sell it, and we do not use it for advertising.

Conversation messages and attachments, names, phone numbers and email addresses that your customers share, order and booking details, and the knowledge, products and settings your team enters. Visitors' technical data (such as an approximate country) is used for analytics shown to you.

We use the providers listed on the subprocessors page, each only for the purpose stated there.

The controls we apply are described on the security page.

Customer data is kept while your account is active. You can delete knowledge and leads in the dashboard, and you can ask us to delete conversations, or the whole account and its data, using the data deletion page. Backups are overwritten on their normal cycle.

If someone asks you to access, correct or delete their data, write to us and we will help you complete the request.

To receive a signed data processing agreement, write to info@faheemly.com with your company's legal name and address.