One knowledge base across channels
Maintain services, pricing, policies and FAQs once, then use the same approved source across WhatsApp and the website widget.
WhatsApp customer support, connected to your knowledge
Turn WhatsApp into a working customer-service channel
Connect your WhatsApp Business number to Faheemly so the AI assistant can answer from approved company knowledge, qualify enquiries, keep conversation context, and hand customers to your team when human help is needed.
One company knowledge base • WhatsApp + website widget • Human handoff when enabled
A practical WhatsApp workflow
The customer asks naturally. Faheemly answers from your business data and keeps the next action clear.
Do you have the annual maintenance plan, and what does it include?
Faheemly AI
Yes. The annual plan includes the services listed in your approved knowledge base. I can also collect your company details and hand the request to the right teammate. WhatsApp + Faheemly
Built for operations, not canned replies
The WhatsApp channel uses the same platform capabilities that run the rest of your customer-support workflow.
Natural Arabic conversation
The assistant follows the customer’s language and the tone configured for the business instead of forcing a fixed script.
Human handoff and team workspace
When a case needs a person, teams can review the conversation and continue manually according to the enabled workflow.
Conversation visibility
Keep WhatsApp activity inside the same operational workspace instead of splitting customer context across unrelated tools.
Three workflows teams can launch first
Customer support
Answer service, policy and availability questions from approved company knowledge, with a clear path to a teammate.
Sales qualification
Collect the customer’s need and contact details, then preserve that context for the sales team.
Booking and follow-up
Explain the booking process, share the approved next step, and hand off cases that need manual coordination.
From number to useful answers
1
Connect the WhatsApp Business number from the integration settings.
2
Add the company knowledge: services, prices, policies, files and FAQs.
3
Test real questions, then activate the channel for customers.
A strong fit when WhatsApp is already where customers talk to you
Retail, clinics, services, sales teams and appointment-led businesses can use WhatsApp as a governed customer-support channel while keeping knowledge and handoff in one place.
Designed around WhatsApp rules
Faheemly uses the official platform integration path. Messaging still follows Meta rules for customer-service windows, templates and business verification where applicable.
WhatsApp with Faheemly — common questions
Does Faheemly work with WhatsApp Business Platform?+
Yes. Faheemly connects WhatsApp through the cloud-based WhatsApp Business Platform APIs, with the phone number and channel managed from the platform integration settings under Meta requirements.
Does WhatsApp use the same knowledge base as the website widget?+
Yes. Enabled channels are designed to use the same approved business knowledge and assistant configuration, so customers get consistent answers across the website and WhatsApp.
Can a human teammate take over a conversation?+
Yes when human-support workflows are enabled. Teammates can review conversations and handoff requests and reply manually according to the company permissions and plan.
Can I send any promotional message through WhatsApp?+
WhatsApp messaging remains subject to Meta policies, customer-service windows, and approved templates where required. Faheemly is not a standalone bulk-messaging or phone-list product.
Does it support Arabic and regional dialects?+
Faheemly is built for Arabic conversations and can adapt to the configured business tone and customer context. Answer quality also depends on the business knowledge you provide.
Ready to connect WhatsApp to the same AI workspace as your website?
Start with your knowledge base, connect the channel, and test the complete customer journey before launch.