Please wait while we prepare the files and settings.
Privacy Policy
Operating entity
Faheemly is a product operated by Alvexa for Software Design and Development (alvexa.ai). Commercial Registration No.: 2582.
1. Information we collect
We collect the following types of information:
Account information: name, email address, phone number, and company name
Usage information: conversation counts, timestamps, device type, and IP address
Payment information: processed securely through licensed payment partners; card data is not stored by us
Content: uploaded files, knowledge-base entries, and customer conversations
2. How we use your information
Deliver and improve our services
Process billing and invoicing
Send important service notifications
Analyze usage to improve performance
Provide technical support and resolve issues
Comply with legal obligations
3. Data protection
We apply strict security measures, including:
SSL/TLS encryption for data in transit
Internal access controls for sensitive data and operations
Encrypted sensitive credentials where applicable
Backup and recovery controls according to the hosting provider and operating plan
Security and operational reviews as needed
Operational logging and monitoring without printing secrets
4. Sharing information
We do not sell your data. Information is shared only when necessary, such as:
Service providers: our payment processor (Polar), hosting and database providers (Render and Neon), file storage (Cloudflare R2), the AI providers used to generate replies (OpenAI and Google Gemini), and our usage-analytics provider (PostHog)
Legal compliance: when required by valid legal process
Your consent: when you explicitly authorize us to do so
5. Cookies
We use cookies to improve the experience, remember preferences, and understand usage patterns. You can disable cookies in your browser, though some features may not function correctly.
6. Your rights
Access: request a copy of your data
Correction: update inaccurate personal information
Deletion: request removal of your account and data
Export: download your data in a readable format
Objection: object to certain processing, including some marketing use cases
To exercise your rights, contact us at info@faheemly.com.
7. Data retention
We retain your data while your account remains active and as needed to provide the service. After account deletion, we remove personal data within a reasonable period, subject to legal and operational retention requirements.
8. Children’s privacy
Our services are not intended for anyone under 18, and we do not knowingly collect data from children.
9. Changes to this policy
We may update this policy from time to time. Material changes will be communicated through appropriate channels, including email when relevant.
Contact us
If you have questions about this policy, contact us through:
